Technology comes from technē: craft or skill. To Greeks, art and engineering were the same idea.
Technē meant craft: the skill of a carpenter, doctor or sculptor. Technology is 'the study of craft'. Greeks didn't split art from engineering. Both were technē.
A saddle maker in Fort Worth practices technē. So does an engineer at Dell in Round Rock.
Software is the tool. The technē is the craft of getting the customer a result.
Practice it in Skepsis